Slack
Connect Your Slack to Aude
Aude integrates with Slack to identify key collaboration patterns like technical discussions, knowledge sharing, and team support. The integration process has two steps:
Step 1: Install the Aude for Slack App
The Aude for Slack app is currently in early access and not available in the Slack App Directory. To install:
Obtain the installation URL from your Aude success manager
Log into your Slack workspace as an administrator
Navigate to the provided URL
Follow the Slack prompts to install the app
Grant the requested permissions
Installing the Aude for Slack App to set up the integration
To set up the Aude integration with Slack follow these step-by-step instructions.
Begin the Installation
Use this link to begin the installation process.
Select The Slack Workspace for the Installation
Select the Slack Workspace to install the Aude for Slack App into
Review and Accept Permissions
Review the permissions required by the Aude for Slack app.
The app will request access to certain Slack data and functionalities, such as reading issue data, accessing user information, and commenting on issues.
If you agree with the permissions, click the "Allow" button.
Review the Aude for Slack App in Slack
After the installation is complete, Slack opens to the Aude for Slack app. Aude for Slack will automatically add itself to all the workspace channels.
Aude for Slack App Permissions
The Aude for Slack app requires certain permissions within your Slack workspace to function properly and provide performance insights. These permissions allow Aude to access and analyze relevant data while ensuring the security and privacy of your information. The following permissions are necessary for the Aude for Slack app:
View messages and content in channels and conversations: This permission allows Aude to read and analyze data from all channels in your workspace, including public channels, private channels, direct messages, and group direct messages. Aude is added to all channels at the time of installation. Aude uses this data to generate performance metrics, identify trends, and provide insights into individual and team communication patterns. The app does not modify or delete any messages.
View channel information: Aude needs access to information about all channels in your workspace. This helps Aude understand the structure of your workspace and provides context-aware insights. It includes channel names, purposes, and member counts for both public and private channels.
View workspace information: This permission enables Aude to access general information about your Slack workspace, including the workspace name, email domain, and icon. It also allows Aude to view information about ongoing and past calls. This data helps Aude provide a more comprehensive analysis of workspace activity and engagement.
View user profiles: Aude requires access to profile details about people in your workspace to properly attribute actions and metrics to the correct individuals. This includes user names, email addresses, and profile pictures. Aude does not access or store sensitive personal information beyond what is visible in Slack profiles.
Perform actions in channels and conversations: To provide interactive features and respond to user queries, Aude needs permission to send messages in all channels. This allows Aude to deliver insights directly within Slack and facilitate performance-related discussions across the workspace.
Manage public channels: This permission allows Aude to manage existing public channels and create new ones if needed. This functionality can organize performance-related discussions or create automated report channels.
Step 2: Connect to Your Aude Account
After installing the app, you'll need your Slack workspace ID to complete the connection:
In Slack, click the workspace name in the upper left corner
Copy your workspace URL (e.g., "company.slack.com")
Visit that URL in a browser - it will redirect to https://app.slack.com/client/TXXXXXXX/CXXXXXXX
Your workspace ID is the string starting with T (e.g., TXXXXXXX)
Enter this ID in Aude's integration settings
Frequently Asked Questions: Aude for Slack
How does Aude ensure the privacy and security of our Slack data?
Aude employs industry-standard encryption and security measures to protect your data. We only access the channels you explicitly grant permission for, and all data is processed in compliance with GDPR and other relevant data protection regulations.
Can Aude access private messages between team members?
No, Aude does not have access to private direct messages between individuals. It only analyzes data from the channels you've explicitly added it to.
How often does Aude sync data from Slack?
Aude periodically syncs data from Slack with a default refresh occurring daily. Your Aude Organization Admin may change that refresh period.
Can I control which channels Aude analyzes?
Yes, you have full control over which channels Aude can access. You can add or remove channels anytime through the Aude app interface in Slack.
Will team members be notified when Aude is added to a channel?
When Aude is added to a channel, it will appear as a member and be visible to all users. However, no special notification has been sent.
How does Aude handle emoji reactions and GIFs in its analysis?
Aude's algorithms interpret emoji reactions as part of communication patterns. GIFs are noted as a form of communication but their content is not analyzed.
What happens to our data if we decide to uninstall Aude for Jira?
Upon uninstallation, all of your organization's data is permanently deleted from Aude's systems. You can request a final export of insights before uninstalling.
Does Aude offer different levels of access for managers and employees?
Yes, Aude provides role-based access controls. Managers can access team-wide insights, while individual employees only see their metrics.
How does Aude handle changes in team structure, such as people joining or leaving channels?
Aude automatically adjusts its analysis to account for changes in channel membership. Historical data remains intact, but future analyses will reflect the channel membership.
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